fanduel Privacy Policy: How Your Personal Data Is Handled in the Philippines

When you register for a fanduel account, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full legal name, date of birth, residential address, email address, and mobile number, all of which are required to complete the registration process. When you make deposits or request withdrawals, we also collect payment-related information such as your chosen payment method details, transaction amounts, and transaction history — though we do not store full card numbers or sensitive banking credentials on our servers. We may collect additional documentation, such as a government-issued ID or proof of address, when our compliance team requires identity verification in line with Philippine regulatory requirements. We also automatically collect certain technical data when you use the platform, including your device type, browser version, IP address, and session activity logs, which help us maintain platform security and improve the overall user experience.

The personal information we collect is used exclusively for the purposes of operating the fanduel platform and fulfilling our legal obligations as a licensed gaming operator serving Filipino players. Your registration details are used to create and manage your account, verify your identity, and ensure that only eligible players aged 21 and above are permitted to access real-money gaming features on the platform. Payment information is processed solely to facilitate deposits and withdrawals in Philippine pesos, and transaction records are retained for the period required by applicable Philippine financial regulations. We may use your contact details, such as your email address or mobile number, to send you important account notifications, security alerts, and updates about changes to our terms or policies — we do not send unsolicited promotional messages without your prior consent. Technical data collected during your sessions is used internally to monitor platform performance, detect suspicious activity, prevent fraud, and continuously improve the mobile experience for players across the Philippines.

fanduel does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and this commitment applies to all data collected from Filipino players at every stage of their relationship with the platform. We may share limited personal data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and fraud prevention partners — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we are legally required to disclose personal information to Philippine regulatory authorities, law enforcement agencies, or other government bodies when we receive a valid legal request or when disclosure is necessary to comply with our licensing obligations. If fanduel undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with any entity outside these defined categories, and any new sharing arrangements will be communicated to you through an updated version of this Privacy Policy.

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of important rights with respect to the personal information that fanduel holds about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to ask us to delete your data in circumstances where we no longer have a lawful basis for retaining it. You also have the right to object to certain types of data processing, including the use of your information for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request, and we will respond within the timeframe required by applicable Philippine law.

Protecting the personal information of our Filipino players is a core operational priority at fanduel, and we implement a range of technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and sensitive account information is stored in secured environments with strict access controls that limit who within our organisation can view or process your personal data. We conduct regular internal reviews of our data security practices and update our systems in response to emerging threats, ensuring that our protections remain effective as the digital landscape evolves. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines in accordance with the notification requirements set out under Philippine data protection law. We also encourage you to take steps to protect your own account security, such as using a strong and unique password, enabling any available two-factor authentication features, and logging out of your account when using a shared or public device.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations governing gaming operators and financial record-keeping. Account registration data is retained for the duration of your active account and for a defined period after account closure, in order to comply with our anti-money laundering obligations and to resolve any disputes that may arise after you stop using the platform. Transaction records, including deposit and withdrawal histories, are kept for the minimum period mandated by Philippine financial regulations, after which they are securely deleted or anonymised so that they can no longer be linked back to you as an individual. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and fraud detection purposes before being purged from our systems. If you request the deletion of your account and personal data, we will process your request promptly and confirm the outcome, subject to any legal retention obligations that may require us to keep certain records for a specified minimum period.